Your requirements

• Motivate performance by tracking quality indicators. Define the allocation or frequency with which different services are used within a single entity being researched.
• Monitor changes in client/prospect behaviour over time.

Why us ?

• The ability to anticipate, giving rise to flexibility and creativity in the development of tailor-made solutions. Strict IT and monitoring procedures to input and process complex, heterogeneous source files.
• Process Quality Control Process to produce and follow up information gathered by phone or face to face to  insure consistent timely production which leverages quality plans (Certification ISO 9002) adapted to each project. Instant operationnality through the production of key indicators and the way the information is made available in different formats and on different platforms.
• Recommendations using single or multiple pointers. An ability to contextualize results to ease understanding and to include them in your communication tools: clear visual presentation of complex results.
• The ability to move, motivate and coordinate multi-skilled research/analysis teams accustomed to working on large scale, long term projects.

Levels of service

• Barometers
  • Quality or client satisfaction barometers:
    Implement a tailored methodology to monitor the most relevant business performance measurement criteria as seen by its clients over time.
  • Client research, mystery visits and calls:
    Implement factual diagnosis tools to measure the professionalism of client-facing personnel and the customer service they deliver within the largest commercial networks.
• Recurrent large scale research
  • Client panels
    Understand and monitor client/prospect opinions, attitudes and behaviour over time.
  • Repetitive steps
    Produce repetitive observation using process accurate processes applied consistently and uniformly throughout the project.
    Typical population determination: segmentation, typology.
• Specific large scale research
  • Gathering of behaviour data needed to implement new standards, products or economic scales. Mobility research (CERTU type household and travel research, “photo” research,…).

Fields of application

• Governement programs and local communities
• Automobile
• Banking/Insurance/Finance
• B to B
• Distribution
• FMCG
• High Tech / Telecom
• Industry
• Medical/Public Health
• Services to business and individuals